Return & Refund Policy

Thank you for shopping at Shubharambh Decor. We take immense pride in our craftsmanship. Please review our policy guidelines regarding returns, cancellations, and refunds below.

⚠️ Custom & Made-to-Order Products

Because our custom acrylic signage, welcome boards, wedding brooches, and personalized items are manufactured specifically based on your unique layout preferences and approved via photo/video before dispatch, they are completely exempt from returns, exchanges, or refunds once production begins.

📌 Ready-to-Ship Products

For our non-customized, ready-made decor items to be eligible for a return or replacement, you must meet the following criteria:

• Any issue, defect, or transit damage must be formally reported to us within 24 hours of delivery.
• The item must be completely unused, unaltered, and in the exact same pristine condition that you received it.
• It must be returned securely within its original packaging to prevent damage during return transit.
• Clear evidence, such as unboxing videos or photos showing the damage, is required to process your request.

📌 Additional Non-Returnable Items

The following items can also not be returned or refunded:

• Gift cards / Gift certificates
• Items purchased on clear-out or seasonal sale campaigns
• Any item that is damaged, missing core parts, or altered for reasons not due to our structural manufacturing error

📌 Refund Processing

Once your returned item is safely received at our studio and inspected, we will contact you via email or WhatsApp to notify you that we have received the package. We will also update you regarding the approval or rejection of your refund request.

If approved, your refund will be compiled dynamically, and a credit will automatically be applied to your original method of payment or bank account within a standard processing window of 5–7 business days.

📌 Late or Missing Refunds

If you haven’t received an approved refund yet, please execute the following verification steps:

1. First, double-check your banking mobile application or statement online.
2. Contact your credit card company or banking institution. There is frequently a set internal processing delay before a merchant refund is officially cleared and posted to your ledger.
3. If you have done all of this and still have not seen your funds, reach out to us directly so we can verify the transaction status on our side.

📌 Shipping Your Return

To initiate a return shipment, please coordinate with us first to receive the correct physical address for our warehouse facility. Please keep the following delivery rules in mind:

• You will be responsible for covering your own logistical shipping costs for returning the item. Return shipping expenses are strictly non-refundable.
• If you receive an approved refund, the precise cost of any return freight or pickup fees handled by us will be deducted from your total refund amount.
• Because fragile items can break easily in transit, we highly recommend using a trackable courier shipping service or purchasing basic shipping insurance. We cannot guarantee that we will receive your returned parcel safely.

Need Help with an Order?

Have questions regarding a specific shipment or a product that just arrived?