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At Shubharambh Decor, we aim to ensure complete customer satisfaction. Please read the following policy carefully before placing an order.
📌 Custom-Made Products
- All custom decor products are made to order based on customer requirements.
- Orders for custom-made products cannot be cancelled, returned, or refunded once the design is finalised and production has started.
- Customers are requested to carefully review and approve the design before confirming the order.
📌 Ready / Resell Products
- Ready-to-ship products are eligible for refund or replacement only in case of damaged or defective items.
- Customers must notify us within 24 hours of delivery with clear photos or videos as proof of damage or defect.
- After verification, a replacement or refund will be initiated at our discretion.
📌 Refund Process
- Approved refunds will be processed to the original payment method.
- Refund processing time may vary depending on the payment gateway and bank policies.
- Shipping charges, if any, are non-refundable unless the issue is due to an error on our part.
📌 Order Cancellation
- Orders for ready products may be cancelled before dispatch by contacting us via WhatsApp or email.
- Once an order is dispatched, it cannot be cancelled.
📌 Exceptions
- Products damaged due to misuse, mishandling, or normal wear and tear are not eligible for refund or replacement.
- Minor variations in colour or finish are not considered defects.
📌 Contact Us
For any questions regarding refunds or cancellations, customers can contact Shubharambh Decor through the contact details provided on our website.